Effective Date: 15-6-24

At Sinha and Prasad, we are committed to providing high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags and labels attached.
  • Accompanied by the receipt or proof of purchase.

1.2 Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, newspapers, or magazines).
  • Custom products (such as special orders or personalized items).
  • Digital goods (such as downloadable software or e-books).
  • Health and personal care items.
  • Gift cards.

1.3 Return Time Frame

You have [30 days] from the date you received your item to initiate a return. If [30 days] have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Refunds

2.1 Processing Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied to your account within a certain amount of days, depending on your card issuer’s policies.

2.2 Partial Refunds

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than [30 days] after delivery.

2.3 Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact email].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [insert contact email] and send your item to: [insert physical address].

4. Shipping Returns

To return your product, you should mail your product to: [insert physical address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • By visiting this page on our website: sinhaandprasad.com
  • By phone number: +960 910-5657
  • By mail: help@sinhaandprasad.com